This is Abhishek Dhakad. I purchased a pair of spectacles from Vision Express, Nagpur and was attended by your store staff Parag Thakre. I was very impressed by his knowledge and communication skills. He explained each and every detail properly and some do's and dont's regarding eye care. As I work in Wipro, Kochi. I wanted my specs to be delivered at Kochi. Parag Thakre ensured that my spectacles were delivered within 6-7 days of the appointment.
Thank you for your wonderful service. You have now gained a loyal customer because of Parag Yhakre and his store manager.
I had visited your Ramdaspeth, Nagpur store twice, first in the month of June ’17 and then yesterday. I would like to inform that both the times Mr. Rahul B Chakkarwar guided me excellently.
I would like to say that Mr. Abhijith from Vijayanagar, Vision Express store, provided extremely good and quick service.
I am very happy with the service provided at Lajpat Nagar store of Vision Express particularly by Ms Sara for conducting the eye test and Mr Sanjay for assisting us in purchasing the spectacles.
The eye testing equipment is quite good and professional. I would be visiting your store for all my future eye care needs. The products are also of good quality. The spectacle frame that I purchased is light and sturdy. I would love to see more such promotional offers and discounts on eyewear at Vision Express in the future.
I recently visited your store at the Tamane Complex in Baner to get spectacles. Your store executive, Mr Vaibhav explained to me the benefits of progressive spectacle lenses as opposed to the reading glasses. The customer service extended to me, both pre and post ordering was excellent. Please pass my sincere compliments.
Keep up the good work.Thank you!
I recently bought a pair of glasses and contact lenses from the Baner store in Pune. I'm very happy with the service and the quality of the products, Mr. Vaibhav was my optometrist and I'm very satisfied with the service he provided. He gave me detailed explanations and information about the products and took care of all my optical needs.
I'm happy with the products and services!Thank You very much!
Would like to express my appreciation of the excellent service provided by Mr. Hemal & Mr. Mantosh. They were extremely patient and helpful in assisting me to select an appropriate frame. I am delighted by their service.
I was very pleased with the heart-warming service at the Vision Express store in Season Mall.
Initially, there was some issue with my order delivery, but Mr. Seraj solved that problem at 11 pm. While the rest of the city retired, Seraj was doing his best to deliver the product to stay true to his word. He is truly a lesson about professional commitment.
Thank you Seraj, thank you Vision Express
I bought 2 Frames & 2 spectacle lenses 7-8 months back (one was progressive & other was one vision only), from the Vision Express store in Vishrantwadi.
After 6-7 months my progressive lens got a little blurry in the middle & I was unable to read on laptop & newspaper.
I went to the same store & showed this issue to Mr. Sandip, who took big efforts & follow up with the lab executives and got my spectacle lenses replaced.
Thanks to Vision Express Team & special thanks to Mr. Sandip
thanks for arranging in time the contact lens trial I had booked. It's the first time that i am using contact lenses & I absolutely loved them. It really felt like a special gift to receive them for my Eid and upcoming birthday.
Thanks a ton...
I would like to specially thank Mr. Vignesh.R who is working as a sales executive in Vision Express, Brookfields, Coimbatore. I would also like to appreciate the entire team on their exceptional service and for delivering my glass swiftly. This is the first time I am making a purchase from Vision Express, India and it has been a good experience. I would definitely like to make my future eyewear purchases here. Please appreciate this team on my behalf.
Thanks a lot!
Mr. Mohan of your Seasons Mall, Pune store, assured me that he shall deliver my spectacles to my residence on the 27th of May.
As promised, Mr. Mohan delivered the spectacles to me yesterday late in the evening.
I wish to bring to your notice the special effort taken by Mr. Mohan and would like to earnestly appreciate his gesture.
My congratulations to you for appointing such professional and service oriented personnel.
You have lifelong clients in my family and me.
Dear Sir / madam,
Hope you are well.
Let me get straight to the point.
Fantastic services provided by Mr. Mohan a sales/service person at the Seasons Mall store, Magarpatta City – Pune. He provided excellent/honest information about product/services & terms & conditions. Outstanding spirit of “Customer Service”. I can say he’s a Vision Express brand ambassador.
A big thank you to your team.
I visited your outlet at Brookfield Mall, Coimbatore today.
I would like to record me and my family's appreciation for the highly professional approach displayed by Ms. Anitha, the Optometrist.
My wife, son and I left your facility with a new set of prescription glasses whose specifications were accurately and efficiently assessed by Ms. Anitha.
Kindly convey our appreciation to her.
With warm regards,
I use vision express glasses for reading purposes and have been a regular customer since a year and a half.
I just need to share that Shiva from Vision Express Trimulgiri, Secunderabad has helped deliver the glasses twice at home as the delivery date had gotten delayed. He was very helpful and I would really like to thank him for the extraordinary support.
Keep up the good work
I am a regular customer of your store in Thakur complex, Kandivali east, MumbaI and have purchased spectacles for my entire family from this store only. Here is my experience -
1. I have been visiting this store because of the reasonable prices and most importantly the friendly and helpful attitude of the staff there.
2. The staff are very cordial, respond immediately, have dignified presence, express regret for any delay in services
3. I want to especially mention Smt Vaishali Patil, Store Manager and Sri Rahul Maurya, sales representative, who have excellent communication skills, pleasant manners, customer friendly attitude, and thorough knowledge on subject.
I have never seen such excellent sales personnel around Kandivali and Borivali. Both of them are a plus for your company and they make a good team.
Wish you and your team very very good sales, provide more employment and contribute to nation building.
Thanks and Regards,
I’m a long time customer of Vision Express. Recently I lost my specs and I rushed to the Vision Express store in Anna Nagar Shanthi Colony, Chennai. I explained my requirement to Mr. Etisham Ali, who grasped the situation and arranged for quick delivery. The product itself was also quite satisfactory. I would like to thank Ali for his wonderful dedication and customer service. Vision Express will reach more heights if they hire people like him.
Good luck Ali and Vision Express.
Thanks and Regards,
Dear team Vision Express,
This email is in appreciation for the efforts taken and high level of customer service provided by your staff, Kanhaya Sanganwar.
I would like to narrate a wonderful experience which I had while buying spects.
Few days back, during an eye check up camp arranged in our organization, I came to know that I got a number and will need to buy a spects.
I thought of buying it online since some of the online gients were offering very good discount on purchaser of 1st frame, but one of my friend suggested I should visit a shop and then take a decision, since it was my first time.
So I went to shop of yours on Sinhgad Rd and there I interacted with the optometrist Kanhaya. He conducted a through eye check up and concluded that I have -.75 number, where as I have been told wrongly that I have -0.5 number. I had some reservations about the prices of the products because I was sure that I would get cheaper spectacles online. When I conveyed my misgivings to Kanhaya he explained to me how I will have to compromise on quality of spectacles and how in short span of time again I will have to buy another frame if I opt for online purchase. So only because Kanhaya explained it so nicely I changed my mind and bought my spectacles from your store. Now I love my new look, and it’s also been appreciated by others.
Thanks and Regards,
I am very happy with service rendered to me during my visit by your team at Mira Road Branch, especially by Ms Nabeela.
I had visited the shop at 9 pm at closing time, so I asked if i could visit the next day because I was taking time in choosing the frame but your team immediately asked me to take my time and choose the frame.
She also did a complete eye test which is really appreciable and commendable to vision express team. I was very happy with the service.
Thanks and Regards,
Thank you, Vision Express. I had a really good eye test experience at your Baner outlet in Pune.
Thanks and Regards,
At the outset, let me offer my apologies for the delay in sending this feedback. The delay occurred partly because I was much overwhelmed by the extraordinary care provided by the Vision Express team at Vaishali, Ghaziabad, comprising M/s Pranav Tiwari, Sachin, Prakash and Rahul, so much so that I was apprehensive of not being able to do justice to it in my feedback.
It is primarily because of their efforts that my 85-year old mother, Mrs Kalyani S Bhat, is able to read again, thereby keeping dementia at bay. The fear of dementia was tangible because she has been bed-ridden for the past five years, and lately appeared to be badly in need of a change of her spectacles, which was making her reluctant to read, the only mental activity that she could engage in. She got her spectacles changed around the 13th of January this year. This could be made possible only by the quantitative and qualitative extra efforts from M/s Pranav, Sachin, Prakash and Rahul - not only did they go an extra mile, they also adopted ingenious improvisations demanded by the peculiar circumstances in this case.
After Mr Amit Gupta's transfer from this store (I had highly satisfying interactions with him, Mr Prakash and Ms Radhika in connection with my wife's and my eye glasses a number of times - and I had brought that to your notice too), I was not sure if that void would be filled. However, your present team has seen to it that I do not have to worry at all on that account. Surely, Mr Dheeraj Chawla, whom I have seen taking a keen interest in all these matters and leading from the front, must also be having a crucial role in the overall scenario.
Please convey my gratitude and best wishes to all of them
Thanks and Regards,
I wanted to say that I was really happy with my purchase at Vision Express and I will be happy to visit again. The customer service of the staff is really amazing. Special mention to the store manager, who attended to our needs and guided us properly to choose the appropriate products. I look forward to making further visits in the future.
Thanks and Regards,
Good day! Me and my wife were at your store today to buy contact lenses and
spectacles.I would like to inform your good office that we have got a superb
service from your staff Mr.Lalit Hans, Sector 14 Market, Gurgaon. We are
highly satisfied by his persuasive capability coupled with technical
knowledge.Hope this is the result of your HR strategy and hence please keep
I want to thank you for the excellent service I received from Vision Express (Rajinder Nagar, New Delhi) this week. I have been your valued customer for about 3 years now.
On 28th December I gave spectacles to Mr. Dev Prakash for repair which I received back in proper condition on 11th February in my hostel in Manipal, Karnataka. I am immensely happy with the service provided and I hope you keep up the good work in the future too.
Hi Vision Express team,
I had a really good experience at the Hanumanthanagar branch of Vision Express. Both my mother and I were extremely pleased with their customer service.
I have visited the Salingramam branch in Chennai for servicing my lenses. I was impressed with the service of the staff there, especially Mr Thangam and Michael.
I hope they keep the same quality of service in all their stores across India. With Regards,
I write to you as your existing customer at your Parle Point, Surat branch for the past six years. Last time we faced an issue on my wife’s purchase which was taken care of by Mr. Kunal Sharma who resolved the case quite professionally.
I felt it was worth my mentioning this to you. The whole staff at the branch were extremely polite and helped us to the best of their abilities.
I recently visited your store at Ground Floor, Shop No. 6, Chinar Gulnar Building, Anand , Vidyanagar Road, Anand, 0388 001, Gujarat . I wanted to have my lenses changed for my glasses, I ended up buying a new frame and new lenses for far sight and new lenses to be fitted in my existing frame.
I was attended to by the store manager, Kalpesh Sargara. I was very pleased with the service and attention I received and wanted to give you feedback of the very positive service I received. I will definitely go to your store for any future needs.
I want to thank Mr. Ravi from the Vision Express store in Lajpat Nagar-II Central Market. He helped us by fixing our sunglasses and was very kind to us.
Thanks for the help!
I had visited the Hanumanthanagar branch store of Vision Express and I would like to show my appreciation for Mr. Balchander. He was very helpful and I really appreciate his customer service.
Thanks a lot!
I visited your Thiruvanmyiur, Chennai branch on Sunday to discuss Lens for Lazy eye issue. One of your experts Ms. Meriana took time, and explained everything in detail. Pretty impressive service indeed. I had visited one of your competitors and I must say that your service is better.
Thanks to Alex as well.
I have been a regular customer at the RDC store in Ghaziabad for the past few years and I really appreciate their exemplary customer service and product quality. I especially would like to thank Mr. Pandey, Mrs. Laxmi, and Mr. Sandeep for their help.
Good day Vision Express,
Last Friday, I visited your Lajpat Nagar store, Delhi to buy a pair of specs for my wife.
There we met Mr. Ravi Kumar, who was professional in his approach and willing to go the extra mile in his efforts to satisfy his customers, even though it was after 9PM when we visited the store. After getting our eyesight tested by Mr. Sunil, we went to finalize our frames and lenses. Mr. Ravi helped us select the best anti-static lenses. He understands the needs of the customer very well. I must appreciate his services.
With best wishes
Dear Vision Express Team,
Just wanted to pass on my deep felt appreciation for fantastic support and customer service I received at the Tolichowki Branch.
What I like is you guys greet customers with a smile and offer them great service.
Would especially like to thank Mrs Bushra and her team for their help.
Dear Vision Express team,
I would like to inform you that I visited the Hanumantha Nagar store and got awesome customer service from Mr. Balachandra. He understood my requirements and then gave me the perfect solution.
Hello Sir, This is regarding your employee, Mr. Sushil Kumar at the Vision Express store in Rajender Nagar.
He is a very friendly, polite and generous person. He personally took my case a step forward and got my spectacles repaired. l entered the store a customer and left as a friend. My sincere thanks also to Vision Express India for their excellent quality of customer service. Wishing you all the best.
Greetings! I recently made an online appointment at the Vision Express store in the Brookefields Plaza, Coimbatore.
I am quite pleased with the service and the facilities at the store. I must also appreciate the efficiency of the team there.
The Store Manager Ms Anitha was very professional. Her colleagues were very pleasant and they gave us a memorable experience. I am also satisfied with the glasses and the frames. I believe that your products are good value for money.
Thank you again.
It was a nice experience visiting Vision Express store in Anand, Vallabh Vidyanagar.
I have high, cylindrical power and require bifocals. The Vision Express team helped me out with progressive lens and a pair off light comfortable frames. I'm especially impressed by Kinjal Patel’s counseling and in depth explanation that helped me in selecting the spectacle frame.
Congratulations to Vision Express for using latest technological developments and providing such wonderful products and service.
"Hi, I would like to inform about the excellent service by Vision Express store at "Brookefield Coimbatore".
Mr.Vignesh.R was very courteous while helping to select the right frame although it was between public holidays. The whole team responded well and was very helpful. I am happy to have made a purchase at Vision Express – thanks team.
"Hi, Recently visited Gopalan Mall, Old madras road - Bangalore for getting specs for me and my wife. It was a great pleasure visiting your store containing various varieties of frames. Selected few frames asked Martin to keep these aside.
Due to my busy schedule in work week, couldn't able to visit store for placing the order. Martin came forward and guided me from start to end after explaining my situation. This gave me a special feeling towards your store. Would love to recommend your store to my friends as well.
A BIG THUMBS UP TO MARTIN FOR DELIVERING SMILES :)
Continue the same customer satisfaction in all the levels of your career. Keep up the good work.
"I am writing this mail to give my appreciation for the top quality service that I have experienced in Vision Express Mira Road branch. Staff working there were well trained and also gave me complete idea of the different products available.
I had ordered 2 pair of glasses which I needed urgently in 2 days, as I was going out on tour for 2 months. Your employee Sunil Shukla and her staff went out of their way to get this done and delivered to me before I left.
Thank you for the good service."
"Just thought of giving my positive feedback regarding the service your staff provided.
I am happy to inform that the service rendered by Mr.Suresh and Mr. Somasunder of Vision Express Staff, located at Vidyaranyapura is awesome.
Looking forward to do some more business with your team."
"RI am one of your customers from the Ghazibad outlet at Choudhary mor.We are really very happy with your exemplary after sale service.All my difficulties were solved by your previous and present staff, particularly Mr.Susheel K. Pahari. He has been very very helpful indeed."
"Reliance Vision Express in Anand is the best optician. I have bought my spectacles from their. All staff members as well as the optometrist Kinjal Patel are very well appointed. The staff is polite and has a positive attitude.
I'm a happy and satisfied customer. Thanks again to your team."
"Hi Vision Express India! This is to acknowledge the excellent customer attention bestowed by your team at Devaraj Urs Road branch, Mysuru, Karnataka. During my recent visits to the store to buy myself a new pair of glasses, I was attended to with great politeness and promptitude. They made sure that I felt completely satisfied with my new glasses.
Heartfelt thanks to the courteous team: Dr K S Shivaraju, Kumaresh, Suguna and Saina. Keep up the good work. Will surely recommend Vision Express to my friends and colleagues."
"Hello, I am Suketu Dave... I visited the Vision Express Manjalpur store at Vadodara. I had a very good experience with the staff and service. I met the store manager Mr. Sandir Pandey, and his team are very knowledgeable and gave me good guidance in selecting the right product. I bought contact lenses and the quality and comfort and are really good. I'm fully satisfied customer and would recommend Vision Express to others as well."
"I wanted to acknowledge the great customer service which your staff rendered to me at your adambakkam branch.
Please ensure eswari, lakshmi and manoj are duly recognized... i was about to change my mind to buy my sunglasses from one of your competitor...but they ensured that i choose from one of your brands abd their service was awesome."
"I'm really thankful for the service and efforts shown by Mr. Vaibhav and his team for full-filling my requirement and going beyond their branch capacity and getting the frame from PUNE.
It's very rare to see such customer service in the competitive service industry.
Thanks a ton Vaibhav and you have ensured me to be part of loyal customer for more coming years towards Vision express Brand."
"I am one of the happy customers of your franchise and I am moved by the service given at the Nizampet, Hyderabad- Vision Express store. I have checked at inorbit, Hyderabad about one particular model, and they said it is not available in their store and also anywhere else. We checked at the Nizampet store and it was available. We requested for another one and they got it in one day :). after 20days, there was a problem with the leg on the spectacles and it broke , we have approached the nizampet store and the response they gave was so good. They have replaced the frame in one day. It's our sincere thanks to the staff of that particular store. We would love to shop more from you. "
"My name is Dipesh Bhatt. I visited the Vision Express, Anand Store. I had a good experience with all the Vision Express team members Mr. Kalpesh Sargar and Mrs. Kinjal Patel. Specially thankful to the store Optometrist. She checked well and gave me a good solution about my eyes. Keep it up. looking forward to revisiting the store."
"I appreciate the hospitality, service & the international quality product I got at the Vision Express, Anand, Gujarat recently.
I wish them All the Best for their future growth."
"I and my family visited your above mentioned outlet in Coimbatore on the 3rd of April 2016. The visit was more out of curiosity than with an intention to purchase. However we ended up purchasing 2 pairs of glasses. This was as a result of the excellent advice, service and support provided by your staff members, Vignesh.R and Anitha.N. As we were visiting Coimbatore they ensured that the glasses were delivered to my home town Trivandrum on schedule. They were true to their words.
I would like to place on record the professionalism of your staff and also appreciate the commendable training you have obviously imparted to them.
Wishing you further success."
"I have been to your Indranagar store last week Thursday to order for new spectacles for my mom, and she had been assisted by your employee Ms Asha Ashwini (EMP ID-60114348) and she had given excellent service as she tested my mom eyes with so much care and made her feel comfortable.
I highly appreciate her work !"
"This is to express my sincere appreciation of the services rendered by the manager Mr. Aakash, sales personnel Mr. Binu and Optometry specialist (from Kochi) Mr. Arjun. They were very professional, courteous, properly trained and well behaved. I wish to tell you that their sincere efforts have reassured my faith in your organization. I hope that you will acknowledge the excellent work done by them and see to it that all staff attain such good level of professionalism.
Sincere regards and good wishes"
"This is to inform you that I had visited to your Manjalpur store Manjalpur branch Vadodara, where my eye testing was done by Sandip Pandey (store manager) it was excellent and I made progressive glasses for the first time which is very much comfortable and I also got my glasses before delivery time.
I highly appreciate the service by your team."
"I recently ordered 4 pair of Frames + Lenses from Vision Express shop in Kharadi, Pune. The spectacles were for my maternal uncle and aunt. The staff there were very hospitable and accommodating. I received excellent service from them, one example would be that they did eye testing of my uncle and aunt twice as they were quite finicky about their eyesight. The staff also explained the pros and cons of each type of lenses and frames in detail, and very were hospitable. I would particularly give a shout out to Kiran who assisted me a lot in getting the right frames and lenses.
I would definitely recommend Vision Express Store to my friends."
I, Dr. Taqiuddin Mohammed, have just received a pair of sunglasses and a pair of spectacles from your branch in Vidyanagar, Hyderabad, Telangana State, India.
I would like to thank you for the excellent quality products that you have delivered. I am extremely satisfied with the items I have received, and also with the courtesy of your staff, particularly at this branch. I was served by a kind lady by the name of Nagamani, who is an optometrist. Her analysis of my eyesight and previous spectacles was meticulous.
My experience with Vision Express can be rated as 5 Star."
"I am writing to let you know how much I appreciate the outstanding customer service that your staff provided last week. I visited your store ambattur. Your staff was very attentive and helpful. The employees I interacted with, especially MR Venkat and Team, were very knowledgeable about your store's product line and seemed genuinely interested in helping me find items that met my needs rather than just being focused on making a quick sale.
Because of their efforts, I was able to find exactly what I needed and I am very satisfied with my purchase. I will continue to visit your store in the future, as well as recommend it to others. Please let Mr venkat and Team, as well as the other employees , know that their efforts did not go unnoticed. You have put together a great team that makes customers feel respected and valued.
I look forward to COME BACK with your team again in the future.
"I am an old customer of “Vision Express”. You should be able to see our names on your records. Myself, My daughters Dr.Nabila Ilyas & Dr.Nadia Ilyas and my son Syed Mohammad Asim are regular customers of your spectacles.
Approx. 6 months ago I purchased one spectacle for myself and one for my son in some scheme at your shop at Empress Mall, Nagpur. Unfortunately mine and my son’s spectacles were broken down. We approached your branch at Empress Mall. I noticed the staff working at Empress Mall branch are all very co-operative and helping in nature. They took back our broken specs and arranged for the new ones.
I am very pleased and happy with your prompt services. Your staff at the Empress Mall branch are very dedicated and polite. I am highly impressed by their attitude."
"We visited the Vision express outlet at Lajpat Nagar, New Delhi in December 2015 and January 2016. We were impressed by the friendly nature of the staff. They informed us well about the options available in frames and contact lenses and also about the available offers. We bought couple of frames and contact lens.
I would like to thank Mr. Sanjay and his team for their service. It's our family store now and we will definitely visit again."
"This was 2nd experience of mine with your brand and I would like to share that I am very happy with your product and with your services also. Recently I have purchased one of your product from your store which is situated at chakli circle Vadodara. There, your staff members are providing very good services and also I would like to thank your staff member Mr. Pradeep pandey for providing me such a nice service and also suggesting a suitable product for me. Once again thanks to you all.
Hope I will get same experience in future also."
"I had an opportunity to visit your outlet at Malad and happenned to meet Dr. Aftab, Optometrist, He was very humble, co-operative and explained everything in minute details. I have come across very few professionals like this person.
He is an asset to your organisation and deserves to be awarded by his seniors for his deeds and motivation to other staff.
Always available for suggestions."
"I had my eyes tested at your Vison Express (Charkop) last Friday 28 th August 2015.. I’ve received my glasses today 1 st September 2015.
Excellent service was provided by Deepak Vyas and his team.
Thorough check-up was done and correct frame and lens provided. During delivery of the glasses, I was given Do’s & Don’ts on how to maintain the glasses, a good spectacle case was also provided to me. I appreciate the service provided by Deepak and his team and I am thoroughly satisfied with the same."
"I had purchased a new pair of spectacles from your Vision Express outlet in Shanthi Colony, Anna Nagar yesterday. Excellent service has been provided by your Optometrists and other personnel on 12th August and 17th August. The staff were friendly and courteous. Will recommend your showroom to my friends.
Congrats! Keep it up!"
"Today I had first time visited your store at reliance mall Rajkot Gujarat, India.
I was highly impressed and amazed with the way I was handled by your staff Mr Dhirendrasinh and Mr Kanaksinh, they shown high generosity and interest in solving my queries.
Secondly I was really impressed with your well equipped eyes power check up and the through guidance given by Mr Dhirendrasinh. Thank you and all the best for your bright future ahead."
"Just wanted to share my feedback that I am pretty happy with Vision Express JP NAGAR 7th phase and Bannerghatta, Bangalore. Today I was helped out by ophthalmologist Rajan at Vision Express JP NAGAR 7th phase. Very professional, courteous and patient.
I would recommend Vision express anytime to my family, friends and colleagues due the positive experience."
"This is to put on record, the excellent services of your Mr.Martin, at Vision Express, Indira Nagar, Bangalore,
When I happened to be at your show room, twice.
He is truthful, loyal to the organisation and know how to handle tough customers in a soft way.
I wish such appreciations will atleast help boost Mr.Martins morale."
"I had a wonderful experience at Vision Express, Hanumanthanagar, Bangalore.
I had broken the nose pad on my spectacles and took it for repair.
The team replaced the old spectacles with a brand new one because the nose pad could not be attached.
This act was very professional and courteous of the team at VE. In short, I experienced great customer service at your outlet."
"I would like to share my experience with Vision Express, Koramangala.
Last month on 19th I had been to vision express, Koramangala. I wanted a new glass for my mother in law. But the issue was she was leaving on 21st of march, 2015.
But then thanks to the store supervisor who said that they will courier the glass to odisha which will take 5 days to get ready.
Then I met this lady who became my savior in this situation. Her name was Mrs. Rashmi Nayak who is the trainer for vision express.
She not only took pain to discuss with the lab in charge to get the glass ready but also took all efforts to make the glasses ready on Saturday morning ( the day my mom in law was leaving).
It was for her efforts I saw smile and happiness on my mother in law's face. I would like to thank her in all the ways he managed to satisfy a customer though that was not her job. She has been amazing all the way along with all the staff who were courteous enough to help us to get the glasses not only for my mother in-law but for my wife.
It is indeed very nice to surprisingly glance at your esteemed Reliance Vision Express Pvt. Ltd shop Ground Floor, Shop No 1721/1B, AHRS Tower, Opp. TVS Showroom, Ramamurthy Nagar Main Road, Bangalore 560016 during February 2015 and delighted to meet Mr. Ravi, Eye Testing Staff, who is very good expert and adviser availed two eye lenses, which is very good comparing to others.
May I request you to convey my appreciation to him and shall remain highly grateful for the same."
"It was already 8pm when i entered the store but i got a very warm welcome from Imran. While i browsed for many option It was Imran who found out the exact type of pairs
i was looking for from many interesting options.
The eye-testing facility at center are pretty advanced and Sumit not only just conducted the normal procedure but took extra time to explain the details.
It was quite late around 9:30PM, when i was leaving the store. I was amazed by the patience and attention to details shown by Imran and entire team including Prakash,store manager.
Very happy to visit Vision Express!"
"I am a regular customer of Your Vision Express Office on Racecourse Road, Vadodra and I recently visited this office to get my new pairs of eye glasses
required due to cataract surgery on my left eye. During this visit as usual I received very polite, cordial and professional service by their staff. Mr.
Bist my eye pressure and thoroughly examined my eye vision to obtain accurate vision numbers. I found Mr. Bist very knowledgeable and professional in his
examination of my eye vision and made sure that I am fully satisfied with my new eye vision numbers before my new pairs of eye glasses are ordered.
He also gave me very valuable advice on how to keep my eyes regularly checked due to rating damage to my right eyes.i am fully satisfied with my new
pairs of eye glasses and have very clear vision. Thanks to Mr. Bist and entire staff of this office.
Once again I am very impressed with the pleasant and polite staff and their excellent and prompt service. No wonder I am a regular visitor to this
office even to have my eye pressure checked regularly. The entire staff
deserves kudos and appreciation."
"I am writing this feedback to pass on my appreciation. I am Dr. Mehta and I reside at Perth in Western Australia. I had visited the Vision Express store at Bodakdev, Ahmedabad, to get spectacles made for my wife and myself. I was highly impressed by the staff who are extremely friendly and helpful. Both of us being senior citizens of the age of 82 and 84, were made to feel comfortable and we were shown a lot of respect.
Thank you so much for your services which will be remembered."
"I had visited the Vision Express store at Phoenix Market City Mall in Pune, to get a minor re-alignment for my Ray Ban sunglasses and although this was not a product bought at your store, Mr. Dinesh Rathod, a member of the staff at the store, assisted me with the same at no extra cost. I was extremely impressed by this and would not hesitate in choosing Vision Express in case I have any optical needs in the future. Thanks and all the best !!!"
"My family and I are regular customers of the Reliance Vision Express store at the ISKCON Mall, Dumas Road, Surat, since 3 to 4 years. We are highly satisfied with the service provided by the store manager Durgesh Choudhary and his team members Soheb Fruitwala and Jitesh Rraval. They have always provided the best service with regards to eye checkups, recommending new purchases and the most appealing characteristic is that they provide services like repairs with a smile on their face.
We thank Vision Express especially for their services which are rendered with a smile!"
"I am pleased to convey a big thank you for your satisfactory eyewear and the best service that I received from two members of your staff, Shivanand and Shubhangi.
Testing for the power of my eyes was done by Shubhangi. Shivanand is a really hard working person who informed me about the best deals & offered quality eyewear to me, my Mom, my Dada and has been helping with my Dad's eyes since the past 1 year.
Shivanand has great communication skills, and he ensures that customers are kept informed about the durability of products by exactly sensing customer requirement which helps him deliver great customer service.
I have shopped for more than Rs. 20000/- from the Karve Road Branch of Vision Express for me and my family as we have been given perfect suggestions and the exact products that we needed.
I rate the staff a total of 9 points out of 10. Thanks again to Shivanand and Shubhangi for their awesome service.
God bless both & may they reach the top of success."
"The service and cordial, nice and patient dealing of Ms. Mehnaz the optometrist at the Sahakarnagar Vision Express store in Bangalore, has been exceptionally remarkable and good. Ms. Mehnaz is an exceptionally dedicated employee."
"I just bought a pair of spectacles from Seasons Mall Vision Express store in Pune. I am very happy with the service provided by Arvind Pathak.My feedback – excellent service provided!"
"I bought two pairs of spectacles from the Vision Express store at Bibwewadi in Pune. The service was very good, and the staff especially Chetan and Anjali, were very good. They give the best service to us and both of them were very co-operative."
"As already mentioned I was operated for Keratoconus 2 months ago in my hometown, Dehradun. After wearing the glasses which were prescribed to me by my doctor, a week ago I was not feeling comfortable and so I decided to get my eye examined at Vision Express,as the local opticians I visited suggested different powered lenses than the ones which were already prescribed by my doctor.
I was confused due to different eye powers prescribed and this was the reason I wanted to get my eye check-up done by an experienced optometrist so as to clear my doubts and confusion.
When I visited your store today, my eyes were examined properly through a computerized process as well as a manual process, and that too by a knowledgeable person. She made me understand the exact issue by referring to my previous history. Honestly speaking, I have not seen any doctor/optometrist who explained and guided me so well. She made me understand each and every point in my eye prescription thereby clearing my doubts and hence advised me to wear the same lenses prescribed by my doctor. This was because the power prescribed by the doctor was correct and the feeling of discomfort will go by itself after some duration.
Based on my experience, I would like to appreciate Ms. Rashmi for her thorough knowledge and guidance and last but not the least the policy of Vision Express as it was all free of cost. I would recommend everyone to get their eyes checked by some experienced optometrist and not by any local optician as it may worsen your eye situation due to lack of knowledge and expertise.Keep it up Team!!!"
"I recently visited the Vision Express (Sinhgad Road) branch and I’m happy for receiving great service and information on eye care and about my new spectacles from Mr.Ravi, a member of the staff at this store.
I am glad and thanks once again to Mr.Ravi for his perfect and kind approach."
"I had visited your retail outlet (i) in Feb 2014 and (ii) in Aug 2014 i.e. on 5.8.2014 and bought 2 Nos spectacles. The customer service at retail outlet was excellent, staff were courteous and efficient. The Delivery of spectacles were prompt and intime."
"This is to share my appreciation and acknowledge the service I experienced at Vision Express at JP Nagar 8th phase, Bangalore, last week. I purchased 2 pairs of glasses and was impressed with the quality of advice and the diagnostics. Both Abhijit Sengupta & Prathap Kumar displayed a high level of customer centricity and made a considerable effort to help me make the right selection."
"Me and my wife visited the store at Kharadi near Ion IT Park Pune, and were very well treated with the staff present over there. The ambience of the store was very nice and the store was neat and clean. The staff attended and addressed our issues with a helpful attitude, and many doubts were cleared by them.
The product knowledge of the staff is very good and they knew the nitty-gritty of the business very well. They listened, understood and solved all my queries and provided me a better solution for my eyes. The product which I had purchased for me and my wife from your store is satisfactory and is a benchmark as far as quality is concerned.
During my visit at store I meet Mr. Sumeet Verulkar, he actually helped me in suggesting, guiding, and finalizing on the product. He is a very good human being. I really appreciate his efforts towards customer satisfaction at your store. My good wishes to the entire team and especially Mr. Sumeet Verulkar."
"I walked in as a regular customer to Vision Express and walked out with sunglasses and eyewear but after that the kind of customer service that I got from one of the representatives at the Dhole Patil branch of Vision Express is surely appreciated. At Vision Express it was Harish Kumar who demonstrated excellent communication & customer service skills. It’s almost a month now, and I still receive calls from him asking me about any issues I’m facing or if there is any trouble or issue regarding the eyewear I purchased.
The service I got from Harish gives me a feeling that Vision Express always aims at client satisfaction. Thank you so much guys and continue the good work!
My special thanks goes out to Harish Kumar."
"I just wanted to let Vision Express know that I’m extremely pleased with the service I get from Najaf every time. I think he is a talented technician and also very dedicated to his work. The other day, I entered the KPHB showroom during closing time to seek help with realigning my spectacle frame after it had lost quite a bit of shape. Najaf, who was getting ready to leave for the day, took my request and worked on the frame meticulously to get it into shape. Not only does he have a great attitude towards work, he is very well mannered as well. I think Najaf is an asset for Vision Express and deserves to be recognized..
"The re-assurance and superior customer service skills at the Aundh store of Vision Express form the icing on the cake. I have never had such great service in my life. I am so thankful for walking into Vision Express. If it wasn't for the initial excellent service and the attention to detail, I probably would have walked out and went elsewhere, as I had already tried two other stores and left without ordering.
I will always buy my glasses from Vision Express and specifically at the Aundh store in Maharashtra. The entire staff should be commended for if it wasn't for their friendly and helpful service I would not be seeing the world as I do today."
"I ordered spectacles for my son and was unable to collect them the next day as I was in office and was busy for the entire week after that. As per the Doctor’s suggestion my kid had to use the glasses ASAP.
In this situation Mr. Ravindra took up additional responsibility and delivered the glasses to my residence. We really appreciate his help and the service as a whole.
Thanks Ravindra. Keep up the good work. "
"This is Rashmi Hariharan here...this mail is for it kind perusal that I am extremely happy with the service rendered by the people of RR Nagar.
I have been a regular visitor there and always wish to buy from u in the future too.Thanks to Mohan Sathish and the person who checks the eyes.
"I visited the Vision Express store at RDC, Ghaziabad and had a very pleasant experience with Mr. Mithilesh Pandey, who is a very well-spoken and courteous person. "
"I want to give feedback for the Vision Express team present at the store of Rajinder Nagar, New Delhi-110060, India.
The team there lead by Mr. Sushil kumar is really amazing and dedicated towards their work. They really attract the customers there and talk so humbly that you cannot walk out of the store without grabbing something. And even the response after the purchase was amazing. So thank you Vision Express for providing such wonderful executives and making the world of spectacles fantastic."
"I recently visited Vision Express, Mareena Regency, Cochin and bought two spectacles - One fitted with a Photo-chromatic Progressive Supreme+ lens and the other with "9-5 Office View Lens".
I am extremely pleased with the performance of both these products and especially the new "9-5 Office View Lens" when used in the office or home environment ( up to 3 meters visual range). The image is crisp and is more relaxing for the eyes (when used 8-12 hrs a day) especially while reading, working on computers and in small meetings/groups.
Thank you once again for creating a dependable brand based on excellent products, competent staff members and good customer service.
"I would like to express my happiness and appreciation for the services rendered by Vision Express employee, Mr.Amit based in Ghaziabad, UP who personally delivered my spectacle to me at Bangalore when he visited the city on 14th Oct,2015.
I purchased my spec from your Mahagun Mall Store at Vaishali, Ghaziabad (UP) in Jan/ Feb,2015 and went back to your store in Oct’15 for lens polishing/ frame re-alignment (Ord. no. 4101674531), however since it was more than 6 months of my purchase, I was allowed for frame re-alignment & not free lens polishing.
In Sep'15, I shifted from Vaishali, Ghaziabad to Bangalore due to my job change and was visiting Vaishali for some personal work in Oct’15 when I got in touch with your stores. Since I was running short of time, I could not collect my reworked spec frame from your stores and instead requested for delivery thru any of your Bangalore stores.
It was a wonderful gesture from your team member that he cared to carry the spec to Bangalore when he came for some official meeting and delivered the same to me personally at my office on his way back to Airport. With this, he has exceeded the expectation of a customer, which I would definitely remember for a long time and would like to recommend your stores to my near & dear ones.
Keep us the good work and wonderful customer service."
"I am glad, Thanks to your team at Iskon mall Surat, for doing their best in sales for all our family members. Their polite and good manners also convinced us to go for a good pair of sunglasses and spectacles. I am fully satisfied and my father was also very pleased with your product and the sales person Mr. Sohaib. He is very hard working and his smile won us all."
"I am sincerely thank full to your staff for giving me best sun glasses ,to me and my wife specially Mr shoeb doing nice job for us from last 3 years."
"We purchased two specs from vision express, kaspate vasti, pune.
It was a very good experience there and Archana and her mate gave very good help for finding specs to me and my sister and the optometrist also did his best for best precision.
Best thing they gave me my spec on same day because I requested. Thank you very much."
"Last week i suffered a lot because of the stressed out eyes and the losses of handsome specs which were handed over before few months by the most affectionate team of VISION EXPRESS in iskon mall,Surat.
So, it was my great pleasure to meet there again with the perfectionist legend in ur team,Mr. Soheb fruitwala than with the gentle lady, Bhumiti and with the most sincere part ,Mr. Amol ji. Though Soheb ji had moved to the other branch of vision express in godghod road Surat but he was like the Godbrother whom I thought to consult with:-) I just love this compassionate leader of vision express..Mr Soheb Fruitwala!!!. Where ever he goes, he know the people..whoa!!
i guess if i express my gratitude to these guys than i would be bereft of the ink!! firstly, i congrats u to be blessed with such great sprite friends! I'm gonna miss these guys before we meet again... I really admire the Vision of Vision Express when they serve the people!! good by,see u @ visionexpress,surat"
"I had walked into the VE store at RR Nagar near Police station on 24th April Morning to buy a pair of Glasses. As I had a flight on 26th April, Upon confirming the delivery at 8.00 pm, I placed the order.
On visiting the stores on 26th April evening at 6.00 pm, I was taken by surprise that the order was not ready instead I was told that it will be delivered on next day. Upon informing the urgency Mr. Satish Store Manager took a quick decision to pick it himself and deliver it to me at 8.30 pm.
I was delighted with the service and appreciate them for the timely delivery."
My name is Rupesh Kumar Sinha & I am a Marine Engineer. I wanted to say a few words of appreciation for Mr Pawan Suresh & all the store staff of Banshankari 2nd Stage Branch, Bangalore, Code - 4408.
I wanted to have the power glasses fitted to the wrap around sunglass frame for my work place. I visited few renowned optical stores but all had refused as those power glass cant be fitted in the sunglass frame due to extra round curve. When I went to Vision Express store, Mr Pawan really showed keen interest & took it as a challenge as I had told my friends were using similar sunglasses & it can be fitted. Bangalore factory had declined & said that it can’t be made but again Mr Pawan asked me to wait & sent it to your Kolkata factory & finally they said it can be done. It really shows the person is so keen to do his job with full effort & professionalism as he kept me updated regarding the progress.
I got one more power glasses done with the customized lens. The professionalism shown by all the staff is really appreciable.
I am really very happy to say that I am associated with Vision Express & feel proud as a customer where all your needs are taken care of with great interest."
"Had gone to get new specs for my daughter Arushi at Vision Express Race Course.
Had a very nice experience - the staff specially Dr Pradeep Pandey was very courteous and helped us select frames and also patiently checked the eyes of my daughter using the machine and manually both - perfect number was evaluated by him very professionally
Excellent - would rate experience with Dr Pradeep 9.9 on a scale of 1-10"
"Please convey my thanks to Mr Amit Gupta for all the patient replies to my queries & his excellent guidance at all times and also for providing me with perfect spectacles; there has been no adjustment problem from the very first day, even with progressive lenses.
The experience was equally pleasant on the previous occasions too (eg around 17.6.2015).
With a team like Mr Amit, Prakash & Ms Radhka, Vision Express is sure to get many a dedicated customers like me."
"I shopped at Vision Express in reliance mart (Vijaynagar) in Bangalore city on 14th Feb 2016. I found the shop retail assistant Kavya very helpful and courteous. She guided me to the right product. After the product was purchased she helped to get it shipped at the right address next day. She was constantly in touch with me since normal courier will not deliver it within a day. She went out of her way to ensure that I get the delivery in timely manner since I was in the city only for two days.
I am extremely satisfied with her service."
"I Moses Pezarkar and my wife Shulmit Pezarkar, have visited your Vision Express outlet at Mumbai Central and have received specks for both of us at a cost of around Rs. 17,000/-.
We were received warmly and taken care of, by Mr. Liyakat H. Siddiqui and Mr. Rajesh Indulkar.Your products from Vision Express, have always been preferred by me and my family, especially the clarity of the glasses.
I work with the Reserve Bank of India, as Asstt. Manager, Protocol and Security at stay at the Mumbai Central Officers Quarter. We have around 600 families in our quarters and I have always refereed your outlet in our colony.
Keep the good work."
"I am writing this mail to express my gratitude towards the extended courtesy and assistance of Mr.Ashish Pandey in selecting my spectacles for myself.
He was very confident and had in-depth knowledge and information as well and has a great sense of salesmanship.
My entire duration of spent time at the store was worth spending and I am feeling very excited to be a part of the Vision Express family"
"I wholeheartedly appreciate the service rendered by your personnel in malleswaram sampige Road showroom. Kudos to their patience."
"This is my feedback regarding quality eyewear and customer service from Vision Express,Kothrud store against my order no. 4103921505.
I am really happy and satisfied after getting proper eye testing and eyewear from Vision express. To get delivery of eyewear before commitment date Mr. Nilesh Datar (sales executive) helped me start from eye testing then choosing eyewear frame and up to delivery.
Once again I am very thankful to vision express for their prompt support to get correct quality eyewear. Have a nice day."
"I had taken my mother for eye checkup to your Sinhagad Road branch where Mr Kanhaya Sanganwar did the eye test. During the process, when my mother complained of lesser vision in her left eye compared to the right eye, Mr Kanhaya examined her left eye more minutely and then suggested there could be problem with the retina so to visit a retina specialist for detailed checkup and even suggested the name of an eye specialist. Later on after consultation with the eye specialist we came to know my mother had a macular hole and immediate surgery was done.
So thanks to Mr Kanhaya's proper analysis during the eye checkup we could detect the eye problem and take necessary action."
"I must congratulate you that you have hired a customer satisfying person at Kharadi, Pune Vision Express. I have been there in last week of June to buy glasses, not only he showed me different frames, but also spent lot of time for suggesting me frames till I was completely satisfied.
Apart from that, since I had a short time, he ensured quick delivery and and personally came to my office to deliver the glasses. I must admire him once again, as I was in Sweden, and one of the nose pad of my new vision express glass had fallen off, so I requested him to deliver an extra set to one of my colleague who was travelling to Sweden, and Harish immidietly delivered the same to him.
Seing an overall experience HARISH GAUTAM has given me the best possible service and I must admire him that you have an excellent employe who is supporting your brand value."
"I had purchased my 1.74 index lenses from your Mahim store in Mumbai in August/September 2013.
I again visited your store at Mahim in Mumbai this evening. I received excellent service and advice from your associate Mr. Pravin. I am sure that employees such as Mr. Pravin are an asset to your company. Please pass on my thanks and my compliments to him."
"I went to VE store in Nolambur Chennai 10 days back. I was really impressed by the service provided by Venkatesh and his team Rao and Rahul. The way they received and the patience with which they showed the frames, explained about different glasses, etc. was excellent. I think they know what customer service is about.
I got my new pair of glasses from them. I just started using them and hope. I will not see any quality issues. Thanks to Vision Express, Venkatesh and his team."
"I wish to thank the staff of your show room at Hanumanthanagar, Bangalore for their Speedy and efficient service when I visited them last week to get my spectacles repaired. I had also been surprised by their prompt and immediate attention to a broken glasses of my 80 year old father who could not even dream of being without a glass for a single day. I again wish the manager and the staff for making our lives easier.
Thank you and wishing you to continue in the same way in future too.
"Great Experience at Vision Store
As a feedback to share about Vision Express, I would like to state that I had a good experience at the Vision store at Kothrud, Pune.
What I liked was, that my order was taken up as priority by Nilesh Datar and delivered in just one day. I really needed that.
Look forward to buying more pairs of specs from Vision in future.
"Hi Vision Express
I have a long standing relationship with Vision Express
I think it dates back to, you opening Ur store at Tain Square, Fatima Nagar, Pune
Today again went there n as usual the experience was of high quality n Professionalism
There was the Girl named Paramita...I had lost my lenses number
She was very courteous n good professionally, helped me in choosing the right glasses n lenses for them Great going, n places to go
"I handed over my spectacle to the above center staff on 9th April 2015 for certain repair. Since the repair could not be done to the satisfaction of your staff, he arranged for the replacement of the frame and I received my spect in very good condition on 14th April 2015.
Upon my request Ms. Sudha also helped me to examine vision status.
Earnestly I wish to thank Mr. Saleem and others from your Borivli (W) center for the prompt and delighting service.
I would also like to thank the Management of Vision Express for its Customer-centric policies."
"Here I wanna share with you something that
Last month visited to vision express Manjalpur store with my friend we came
there to purchase one sunglasses for my friend after selection one sunglass
for my friend Mr Uday show me some new sunglasses to me and & i selected one
of them but that was bigger than my size so he checked in there system it
was available in hydrabad store he took two week time in between two week he
keep inform me about sunglass & delivered me on time,store staff very
friendly & well behaved Specially Mr Uday who show exceptionally good
service & i feel wow I m loyal customer of vision express keep going to"
"I was fully satisfied with the service provided by Mr.Prajesh Sargara in Vision express, bird chowk, alkapuri, Vadodara.
They are kind and having good ability to explain the product.
Good job and keep it up
I am looking forward for the next purchase."
"I bought a pair of reading spectacles in December 2014 from the Ghod Dod Road branch of Vision Express in Surat. I am happy to inform you that I received excellent service from your staff who were very helpful and I am also very happy with the spectacles."
"I am very pleased to congratulate the Vision Express team and specifically the staff of Vision Express Store in Kandivali, Mumbai. They have been very cooperative, polite and responsive. I hope they keep this attitude going and I extend all my best wishes to the entire team of Vision Express in their future endeavors."
"I would like to share my feedback regarding the wonderful service which I got from Vision Express, Adambakkam, Chennai Branch. Especially from the Branch manager Mr.Venkatesh, who received me with care and got my defective Contact Lenses replaced. Though the time taken was little lengthy, overall I am very much satisfied with the service which I got. Looking forward to visit for my future needs as well."
"I’m writing this to commend the excellent eye testing facilities at the Mahim branch of Vision Express. The optometrist there, Prashant Jaiswal, was very helpful and took the initiative to give me a prescription for the perfect pair of spectacles that suit me better than the prescription given by a very expensive and famous eye doctor in Mumbai.
Allow me to explain what happened. I recently went to Vision Express to get a pair of spectacles made, after I had got my eyes tested at a reputed eye doctor's clinic. I chose transition lenses and superior quality glasses because I have been diagnosed with several eye ailments that are not treatable. So I spent considerable money on this pair of spectacles, but what I found was that this pair gave me unbearable headaches. Wondering what the problem was, I visited a second eye specialist in Khar, who was as expensive as the first. My eyes were tested again and the power was different so I was asked to get a new pair of spectacles made. When I went to Vision Express for the second time, dreading the extra cost, the optometrist there was surprised to find such a large difference in my power. I told him the first pair was causing headaches, so he suggested that I try out the new power in the store itself, with the help of his eye testing spectacles, and walk around with spectacles of this power for ten minutes to make sure the headaches did not start again. In the eye testing chamber, he asked me to read the eye testing chart and when it wasn't clear even with the trial spectacles on, he suggested very politely that the number given to me by the second doctor was not suitable for me. He also tried the first doctor's eye prescription and we found that that did not suit me either.
I am sure that you realize that this was a delicate situation for me and for him too. I had already spent so much of money on one pair which was of no use to me, because of the wrong prescription from the doctors. I didn't want to make a second pair and have that pair going wrong again. On his part, he was going against two doctors' eye prescriptions, and at least one of these doctors has minor celebrity status in Mumbai as a reputed eye surgeon. He realised that the prescription given to me would cause vision problems so his ethics (I assume) or sound company policy made him explain the situation to me even though he was putting his reputation on the line. He did not find fault with the two doctors, he only suggested that there was probably some mistake.
I was completely at a loss about what to do, wondering whether I would have to visit a third specialist before I got my spectacles made. This is when he told me that he would take it upon himself and guarantee that his prescription would be accurate, and even promised to replace the spectacles out of his own pocket if I got the new pair done as per his suggestions and it turned out to be wrong. I found that to be a very reasonable suggestion and got another high-end pair of transition lenses made for me, which two months later also, have caused me no problems. For this I have only the dedication and expert knowledge of Prashant to be thankful for. He was respectful, polite and even followed up a week later to ensure that the new pair suited me. I applaud both this young man, and the company policies of Vision Express which I'm assuming was the basis of Prashant making this guarantee to me.
Thank you for your services, and I know that my eyes are in expert hands.
I wish Vision Express much success in the New Year!"
"I am happy to state that I received proactive and truly customer friendly service at the Vision Express store in Seasons Mall, Pune and would like to particularly commend Mr. Hem Rawal for his customer centricity. Keep it up!"
"I had a great experience at one of your stores at Ashok Nagar in Chennai. I had picked up two pairs of spectacles from your outlet in GN Chetty Road, about a year back (or may be more than that). One of the specs fell and as far as I thought, it was broken beyond repair. I went to the shop mentally prepared to buy a new pair. The lady, one among the staff at the store (I did not ask her name), was excellent in her effort. She said she would attempt to repair the specs and actually did so in 5 minutes. She said I can use it and change it if I found it difficult to use. She has practically got a permanent customer for this shop. Great service and great attitude.
I would suggest the company to provide a name tag to all your staff at outlets. Sometime it is not easy to ask for the name of your staff and at times you forget to ask the names."
"My wife and I have been Vision Express customers for some years and usually visit the Vision Express store in Chembur. We found out that the Chembur store had closed and while visiting Mahim, we went to the store there.
We were very impressed with the service provided by Mohammed Aslam. It is people like him who are eager to serve with a smile that makes us loyal customers and which will make your business grow.Keep Smiling!"
"My name is Tejas Kiran Kulkarni. I live in Pune, Maharashtra. I am an old customer of Vision Express. I visit the store nearest to my home that is in Bibwewadi.
I am very happy to inform you that, all the staff at the Vision Express store in Bibwewadi are very co-operative ,friendly with customers and have a professional approach towards every customer. Till today I have purchased a pair of spectacles and contact lenses from Vision Express.
I want to mention one person here for her wonderful service. During my visit to the store on 24 October, 2014, I got my contact lenses. I am very pleased with service given by the lady (unfortunately I have forgotten her name, but she prepared my invoice). She trained me and informed me very carefully about using my contact lenses. Whenever I visit the store, I found her to be very active and she is always ready to help customers. I also found this lady to be very honest to her profession. She has very good communication skills and a good level of interaction with customers.
Once again I want to mention here that all staff at the Bibewadi store are very co-operative and helpful.Thank you."
"I want to let you know the amazing customer experience at Vision Express and excellent service by store manager at their Vishrantwadi store, Mr.Tushar.
I came to Vision Express, Vishrantwadi, on the 27th to get my broken glasses repaired. The staff was very courteous and polite. They immediately acknowledged my presence (which is rare these days) and provided me all the necessary information. I was pleasently surprised to find out about the free eye checkup and decided to give my glasses for repair. Since I was going out of station on the 30th, I requested them if I can get the glasses before that. Since I had both the glasses repaired, they said it might be difficult but they will definitely try. At this point Mr.Tushar told me that he will get the glasses delivered to my home (10 mins from the store) on 30th evening, before my train, and noted down my address.
The really commendable part came on 30th evening. It rained very heavily that day. This unexpected downpour caused a lot of traffic jams everywhere in Pune. Naturally the delivery of glasses to the store was delayed. I thought that I won't be getting the glasses. At this point, I got a call from the store that the glasses are on their way to the store and will be immediately checked for quality and delivered. This was around 7 or 7.30 p.m. I told them that I will be leaving in 15 mins since my train was at 8:55 p.m. As I was on my way to the station, I got a call from Mr. Tushar. I could not believe my ears when he said that he was coming to the station to give the glasses! He asked me the train number, etc. I told him not to bother about it since the station was around 8-9 kms from the store. He told me he was already on the way. Ultimately, he delivered the glasses just when the train was about to leave. Hats off to this dedication!
I am pleased to say that I am a Vision Express customer from now on!"
"The ambience of the Kodambakkam outlet in Chennai, is excellent. The sales person was highly courteous. I must commend the optometrist because he exhibited excellent skill in handling his clients. I give my experience at Vision Express an overall rating of 9 out of 10. Good luck, anyway!"
"I am truly happy with Vision Express, both with the frames and lenses. I used to be frustrated with heavy frames. The so-called scratch proof lens were not really scratch proof, and the UV coating and anti-scratch coatings used to fail.
Vision Express lens are really scratch proof. I have been using them for over 3 years now and they are still doing good. No scratches till now. Thank you for the quality and durability at a good price. I like the frames too. They are truly lightweight and trendy.
The optometrists here were great. They really helped select the right frame for my face type and helped me with selecting the lenses. Thanks once again."
"I was extremely pleased with the level of service and my experience at the Vision Express store in Mantri Mall, Bangalore. Anushuman, Sourav and the entire staff there were very professional, helpful and kind.
I must congratulate your staff for an absolutely fantastic experience at Vision Express. You now have in me a loyal customer who will never think of going elsewhere. My sincere thanks and appreciation goes out to Anshuman, Sourav, Pasha and the entire staff at Vision Express, Mantri Mall, Bangalore."
"It’s extremely delightful for me to share the experience which I had when I visited the Vision Express store at V3S Mall, Laxminagar, Delhi. Ms. Priyanka did a wonderful eye test with all the latest equipment and at the end of it I got the best corrected vision I ever had. I never thought that I will have proper vision as my right eye has been weak since childhood. However, Ms Priyanka was with us till 10pm at night and guided both of us with the appropriate frames and lenses.
Once again I want to congratulate Ms Priyanka and the whole Vision Express family. Hope to see a Vision Express store in Ranchi soon.
Keep it Up!!!"